Slotornado Terms and Conditions

Welcome to Slotornado Online Casino. These Terms and Conditions govern your use of our website, slotornado.com, and all games, bonuses and services we provide. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. We are operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence no. 0000064 issued by the Tobique Gaming Commission.

About Our Licence and Governing Law

We operate Slotornado Casino under the authority granted by the Tobique Gaming Commission. Should a dispute arise between you and us that we cannot resolve directly, you may refer the matter to EGIS (egis.io), an alternative dispute resolution service operating under Tobique Gaming Commission rules, reachable at disputes@egis-adr.com. These General Terms and Conditions are version 1.0 and were last updated on 12 June 2025. English is the official language of our platform, and in the event of any discrepancy between the English version and a translated version, the English text will always prevail.

Eligibility and Restricted Territories

You must be of legal gambling age in your jurisdiction to register an account with us. We do not permit real-money play from a number of excluded countries, including Afghanistan, Belarus, the Canadian provinces of New Brunswick and Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela and Yemen. If you access our services from a restricted territory, you will have no right to refunds or payouts, and we reserve the right to void any winnings. Players from Sweden are not entitled to bonuses, promotions, VIP programmes, or the exchange of loyalty points under our terms.

Your Slotornado Account

When you register with us, you agree to provide accurate, current and complete information. We require that deposits come from a payment account registered in your own name; third-party deposits are strictly prohibited. We may ask you to complete identity verification (KYC) before processing your first withdrawal, and incomplete or incorrect documentation can lead to a withdrawal being refused and, in some cases, your account being closed. We may also request live verification by telephone where necessary. Using a VPN to circumvent our geographical restrictions is strictly prohibited and may result in the confiscation of winnings.

Deposits and Withdrawals

We accept Visa and Mastercard, e-wallets, bank transfer and cryptocurrency via CoinsPaid. The minimum deposit is EUR 20 or the equivalent in your account currency, with adjusted minimums applying to welcome-package deposits and the crypto first-deposit bonus. The minimum withdrawal is EUR 20 or its equivalent, including for crypto at the Coinbase Converter rate applicable at the time of your request. We process withdrawal requests within 72 hours of approval; actual payout timing depends on your chosen method and your verification status. We may, at our discretion, pay you out through an alternative method to the one you requested, for example via e-wallet instead of card.

Our maximum processed amount per player is EUR 1,000 per day, EUR 4,000 per week and EUR 10,000 per month, or the equivalent in your account currency, unless we state otherwise. We may pay wins above EUR 100,000 in monthly instalments until the full amount has been settled. Each deposit must be wagered three times before those specific funds become withdrawable, and where several deposits have been made without play, the total combined amount must be wagered. Please note that intermediary banks may charge up to EUR 16 on bank transfers, a cost outside our control.

Bonuses and Promotions

We offer a range of promotions, including our Welcome Package of 325% up to EUR 6,000 plus 400 free spins spread across four deposits, our Highroller Regular offer, Crypto Rush, Autumn Monday, Winning Wednesday, Weekend Reload, Birthday Bonus and seasonal tournaments such as the Tornado Battle. Each bonus carries its own terms regarding minimum deposit, validity period and wagering requirement, generally set at 40x on the bonus amount and on free-spin winnings. The default maximum bet while wagering a bonus is EUR 2 or the equivalent in your account currency, unless a higher VIP-adjusted limit applies to you. All jackpot slots are excluded from bonus wagering, as are certain video poker titles from Betsoft. If the cash component of the Welcome Package is cancelled, any subsequent free-spin packages tied to later deposits will not be credited.

Our VIP Club and Loyalty Programme

We reward consistent play through our VIP Club, a 30-level ladder (R1 to R30) based on status points earned from real-money wagering. Rewards range from free spins at lower levels to substantial cash rewards and weekly cashback of up to 20% at the highest tiers, alongside rakeback from R16 onward. Separate, more generous limits apply to VIP players regarding maximum wins from bonuses and free spins. As noted above, players from Sweden are excluded from our VIP programme and cannot exchange loyalty points.

Our Game Library

We provide access to thousands of titles from more than 85 providers, including Pragmatic Play, Evolution, NetEnt, Yggdrasil, Hacksaw Gaming and many more. Our offering spans pokies, Megaways, bonus-buy slots, jackpot games, live dealer tables, roulette, blackjack, baccarat, craps, scratch cards and crash games. Our live casino features over a dozen providers, giving you a genuine, dealer-hosted experience around the clock.

Responsible Gambling and Account Closure

We encourage responsible play and offer tools such as deposit limits, session reminders and self-exclusion options. If you believe your gambling has become a concern, please contact our support team so we can assist you promptly. We reserve the right to suspend or close any account found in breach of these terms, including accounts linked to prohibited jurisdictions, fraudulent activity, or circumvention of our restrictions via VPN.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. We recommend reviewing this page periodically. Continued use of Slotornado Casino after any amendment constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our bonuses, or your account, our support team is available 24/7 via live chat or by email at support@slotornado.com. For affiliate enquiries, please contact affiliates@graffity.partners. We are committed to providing a transparent, fair and enjoyable experience for every player who chooses Slotornado Online Casino.