Slotornado Privacy Policy

At Slotornado Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit slotornado.com, register an account, or use our services. By using our platform, you agree to the practices described below. This policy is operated by Metlait SRL, a company registered under the laws of Costa Rica, which owns and operates Slotornado under an e-gaming licence issued by the Tobique Gaming Commission.

Information We Collect

When you create an account or use our services, we collect several categories of information to provide you with a secure and personalised gaming experience. Here at Slotornado, we gather data directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather identity verification documents required for KYC checks, including proof of identity and proof of address
• We track your gaming activity, deposits, withdrawals and bonus usage to manage your account and our loyalty programme
• We record technical data such as your IP address, device type, browser information and location data
• We collect payment information when you use Visa, Mastercard, e-wallets, bank transfers or crypto transactions via CoinsPaid
• We may collect call recordings if live verification by telephone is required

Why Slotornado Casino Collects Your Data

Our Slotornado platform uses your personal data for legitimate business and legal purposes. We process your information to verify your identity, prevent fraud and money laundering, comply with our licensing obligations under the Tobique Gaming Commission, process deposits and withdrawals, administer our VIP Club and bonus offers, and communicate important account updates. We at Slotornado also use your data to improve our services, personalise promotions, and respond to enquiries made through our 24/7 support chat or by email.

How We Use Cookies

Our Slotornado website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies help us recognise returning players, keep you logged in securely, and tailor content across our English, Canadian English, Francais Canadien, Deutsch, Australian English and New Zealand English locales. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, our Slotornado Casino operation requires limited data sharing to function properly and comply with regulatory requirements. We may share information with payment processors such as Tronabriz Limited, which handles Paysafe transactions, and CoinsPaid for crypto payments. Our affiliate partners at affiliates@graffity.partners may receive limited data relevant to tracking referrals. We may also disclose information to the Tobique Gaming Commission, law enforcement agencies, or alternative dispute resolution providers such as EGIS, where legally required.

• We share data with payment and verification providers to process deposits and withdrawals
• We disclose information to regulators and licensing authorities when legally obligated
• We may share data with fraud prevention and anti-money laundering services
• We cooperate with EGIS under Tobique Gaming Commission rules in the event of a dispute

Data Retention and Security

Our Slotornado Casino team retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting and regulatory requirements. We implement technical and organisational measures designed to protect your data from unauthorised access, loss or misuse. Our Slotornado platform encrypts sensitive information during transmission and restricts access to personal data to authorised personnel only.

Identity Verification

Before processing any withdrawal, we require identity verification in line with our KYC obligations. Incorrect or incomplete documentation can lead to a withdrawal being refused and, in some cases, account closure. We may also request live verification by telephone where additional confirmation is needed. You agree that we may retain copies of your verification documents for compliance purposes.

Your Rights

You have certain rights regarding the personal data we hold about you. We aim to make exercising these rights as straightforward as possible. You can contact our support team at support@slotornado.com to make a request, and we will respond within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of data processing
• You have the right to withdraw consent where processing is based on consent

Players from Sweden should note that restrictions on bonuses, promotions and the VIP programme do not affect their general data protection rights under this policy. Similarly, users from excluded countries listed in our General Terms and Conditions are reminded that real-money play through Slotornado is prohibited in their jurisdiction, and any data processed in breach of these restrictions does not entitle the player to refunds or payouts.

International Data Transfers

As our Slotornado Casino services are offered across English-speaking markets including Canada, Australia, New Zealand and Germany, your data may be transferred and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfer maintains a comparable level of data protection, regardless of where our servers or service providers are located.

Third-Party Links and Services

Our site may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies. Our Slotornado platform is not liable for any data handling that occurs outside our direct control.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@slotornado.com. Our customer support is available 24/7 via live chat and email to assist you with any privacy-related concerns. We are committed to addressing your questions promptly and transparently.