Our Slotornado Responsible Gaming Commitment

Tools We Offer to Help You Stay in Control

Slotornado gives every account holder access to a dedicated responsible gaming panel where you can adjust your play at any time. These settings are available free of charge and can usually be changed directly from your account, although some restrictions - such as increasing a limit - come with a cooling-off period to prevent impulsive decisions.

Deposit Limits

You can set daily, weekly or monthly deposit limits on your Slotornado account. Once a limit is reached, you will not be able to deposit further funds until the period resets. If you want to lower your limit, the change takes effect immediately; if you want to raise it, we apply a short waiting period so that the decision is made calmly rather than in the moment.

Loss Limits

In addition to deposit limits, Slotornado allows you to cap the amount you are willing to lose over a given timeframe. This tool is particularly useful if you tend to play across several sessions and want an extra layer of protection beyond your deposit cap.

Wager Limits

You can also restrict the total amount you are permitted to stake within a day, week or month. Combined with deposit and loss limits, this gives you full visibility and control over your activity on Slotornado.

Session Time Limits and Reality Checks

Time can pass quickly when you are enjoying our games, so we provide session reminders that pop up at intervals you choose, showing how long you have been playing and giving you the option to continue or log out. We encourage every player to activate this feature, as it is one of the simplest ways to stay aware of time spent on Slotornado.

Temporary Break (Cooling-Off Period)

If you need a short pause, you can activate a cooling-off period ranging from 24 hours to several weeks. During this time your account remains open, but you will not be able to log in or place any bets. Marketing emails and bonus offers are also suspended for the duration.

Self-Exclusion

For players who need a longer-term solution, Slotornado offers self-exclusion for a minimum of six months, up to a permanent exclusion if requested. Once self-exclusion is activated, your account is closed to real-money play, you are removed from marketing communications, and reinstatement is only possible after the agreed period has passed and following a formal request process. We do not accept new deposits or allow account reactivation attempts to bypass this protection.

Age Verification and Account Protection

Slotornado only accepts players who are of legal gambling age in their jurisdiction, and we carry out identity verification before any withdrawal is processed. This KYC process protects minors from accessing our platform and helps us confirm that every account belongs to the person using it. We also require that deposits come from a payment method registered in the player's own name, which adds a further safeguard against unauthorised or underage use of an account registered under someone else's identity.

We strongly recommend that you never share your login details with anyone, including family members, and that you set up device-level parental controls if you share a computer, tablet or phone with children. Several free filtering tools exist that can block access to gambling websites entirely, and we are happy to point you toward these resources through our support team.

Recognising the Signs of Problem Gambling

It can be difficult to notice when enjoyable play has turned into something harder to control. We ask every Slotornado player to reflect honestly on questions such as:

• Are you spending more money or time on gambling than you intended?
• Have you tried to cut back and found it difficult?
• Are you gambling to cope with stress, sadness or other problems?
• Have you borrowed money or sold belongings to fund your play?
• Has gambling affected your work, studies or relationships?
• Do you feel anxious, irritable or guilty when you are not gambling?

If you answered yes to any of these questions, we encourage you to use one of the tools described above, or to reach out to an independent support organisation. Recognising a problem early is one of the most effective ways to regain control.

Independent Organisations We Recommend

While we at Slotornado provide in-house tools, we also believe that independent, specialised support can make a real difference. The organisations below offer confidential advice, counselling and, in some cases, national self-exclusion schemes that cover multiple operators at once:

• BeGambleAware - information, advice and free support for anyone affected by gambling
• GamCare - confidential helpline, live chat and structured treatment programmes
• Gambling Therapy - online support available in multiple languages
• GAMSTOP - a national self-exclusion scheme (where applicable in your region)
• Gamblers Anonymous - peer support meetings based on a 12-step recovery model

These organisations are independent of Slotornado and operate separately from our customer support team, but we encourage you to use them alongside the tools on our platform whenever extra help is needed.

Players Under Additional Restrictions

We remind players that Slotornado cannot offer real-money services to residents of certain restricted countries, and that attempting to access our platform from such a location through a VPN or similar method is strictly prohibited and may lead to the forfeiture of winnings. We also note that, in line with our terms, players from Sweden are not entitled to bonuses, promotions, the VIP programme, or loyalty point exchange, reflecting the stricter regulatory framework applied to that market. Players interested in current promotions can review the Slotornado bonus terms for eligibility details.

How Slotornado Supports You Directly

Our customer support team is available 24/7 through live chat and email, and every agent is trained to handle responsible gaming requests with sensitivity and without judgement. If you want to set a limit, request a cooling-off period, or begin the self-exclusion process, you can contact us at any time through your Slotornado login dashboard and we will guide you through the steps.

• Live Chat: Available 24/7 directly on the Slotornado website
• Email: support@slotornado.com
• Account Settings: Responsible gaming tools available directly from your Slotornado dashboard